Embrace Technology

Our Embrace™ technology platform offers an unprecedented level of integration, enabling the most informed and tailored outreach.

Integrated Knowledge

Embrace provides a central home for population health data, offering customized views to individuals, customers, physicians, vendors, and Healthways professionals. Our capabilities and knowledge are also embedded within Embrace—and easily updated—so that we can consistently deliver the best support.

Real-Time Information

If claims or contact indicate an unexpected change in an individual’s health status, our technology can prompt appropriate action by a Healthways team member or generate a personalized message to the individual.

Flexible and Scalable

Embrace is designed for maximum flexibility and unlimited growth. We can connect with millions of people and easily tailor individual contact using the most efficient and effective methods, including text, chat, telephone, and IVR.  The Embrace architecture makes it easy to configure solutions to customer need, customer after customer. We can also quickly introduce solution improvements.

Recognized Leadership

Respected voices in technology have recognized the level of performance and innovation evident in Embrace. Healthways ranked 8th on the Information Week 500, a roster of the nation’s top technology innovators, in 2010. CIO honored Healthways among the 2010 CIO 100.